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Terms & Conditions

Store Policy

Returns

Delivery

feriFIT.com.au is an online wellness and shoppingwebsite (Website) that allows consumers to browse, select and purchase products from feriFIT ABN 75 120380207. Use of the feriFITWebsite is subject to acceptance of these Terms and Conditions.

The feriFIT Woman

feriFIT.com.au is an online wellness and shoppingwebsite (Website) that allows consumers to browse, select and purchaseproducts from feriFIT ABN 29330889156. Use of the feriFITWebsite is subject to acceptance of these Terms and Conditions.

The feriFIT Woman

Orders under $99

Orders over $99

Delivery Time
(business days)

Delivery Location

Australian metropolitan areas 3-5 Free $8
New Zealand & Australian rural areas 5-10 Free $8
International orders 14-21 Free $15

We offer free delivery on purchases over $99

After your purchase is complete, we will organise for your order to be dispatched as soon as possible. You will receive two emails regarding your order. One will be confirming your order has been placed and the other email will have a tracking link so you can stay in the loop.


Delivery

The feriFIT Woman

Australian metro 3-5 Free $8
NZ & Australian rural 5-10 Free $8
International orders 14-21 Free $15

Orders under $99

Orders over $99

Delivery Time (business days)

Delivery Location

We offer free delivery on purchases over $99

After your purchase is complete, we will organise for your order to be dispatched as soon as possible. You will receive two emails regarding your order. One will be confirming your order has been placed and the other email will have a tracking link so you can stay in the loop.


Delivery

The feriFIT Woman

For orders made on weekends and public holidays, please allow an extra 2-3 days for dispatch.

We start processing and packing your order as speedily as possible after you click 'Buy Now'. This helps us to send your goods quickly, but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes or removing items.

For standard Australian deliveries, a signature may be required upon receipt of the parcel. If you are not available at your nominated delivery address, the courier will drop your order at the nearest Australia Post for pick up. The courier will leave a note in your mailbox to let you know you have missed a delivery and where you can collect it.

By selecting ‘Authority to Leave’ you authorise our couriers to deliver and leave your parcel at the address listed on your order – no signature required! When selecting this option, please note that the driver will not leave your parcel if he or she deems the location unsafe. Instead, it will be taken to the nearest Post Office for collection.

If your parcel has been delivered but you cannot locate it, please contact our feriFIT friends’ team on friends@ferifit.com.au so we can lodge an investigation with our shipping company.

We do not deliver to Parcel Lockers or Click & Collect locations.

Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns Policy.

feriFIT is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you within 2 business days to advise whether we are able to place a backorder or provide a full refund.

For more information on Returns, please see our Returns Policy.


Important information:

The feriFIT Woman

It’s important to us that your feriFIT fits so we've made it as easy as possible for you to send something back! See below for information about your returns options.

We offer 30-Day FREE Returns - For all returns, the cost of shipping must be paid in full by you back to Perth Australia and once the goods are received by feriFIT a full refund will be given to the same account it was paid by.

To be eligible for a refund the products you are returning must be:

•    Purchased within the last 30 days
•    Unworn, undamaged and unmarked
•    In their original condition and
•    In the original packaging with all original tags attached

feriFIT does not accept returns after 30 days from the date of purchase.

Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
Please note that we're unable to make changes to your order including delivery details, items, colours, size or removing items once you have made your online order. If you’ve ordered the incorrect size or colour or notice that something isn't quite right, please contact our feriFIT friend team at wellness@ferifit.com.au.


Returns

The feriFIT Woman

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.
feriFIT will only consider requests for refunds after 30 days of purchase if the product is deemed faulty by our feriFIT friends’ team.
If the product is faulty when you receive it, you may choose to return the product to feriFIT for a full refund. Faults will be assessed by our feriFIT friends’ team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.

If any items are not eligible for a refund, we will contact you and return those items to you at your cost. These items will incur a postage charge - $8 for Australian returns and $15 for International returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days, we reserve the right to dispose of your items.
For special promotions, you will receive a refund for the value of the returned item less the discount applied to the full amount.


Refunds

The feriFIT Woman

Other Store Policies

•    Vouchers are issued in Australian dollars (AUD).
•    Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.
•    Limit of one voucher per order can be used.
•    No cash redemption for a voucher code is possible.
•    To redeem a voucher code, enter it at the checkout under 'Voucher Code' and click 'Apply'.
•    If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.


Gift Vouchers

The feriFIT Woman

Once you have placed your order, feriFIT is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.
feriFIT also reserves the right to cancel your order if:
•    You provide an unauthorised credit card
•    We are unable to process payment on the credit card provided
•    You provide invalid personal details
•    If, when required, you cannot provide acceptable proof of identity
•    The product has become unavailable
•    If, for any reason, we don't reasonably believe we can successfully complete delivery feriFIT will attempt to notify you before cancelling your order.


Order Cancellations

The feriFIT Woman

The risk of loss of goods shall be passed to you upon our delivery of the product to feriFIT nominated delivery company. In the case of International deliveries, you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. feriFIT will not be held responsible for any loss, damage or liability as a result of this authority.

Loss of Goods

The feriFIT Woman

Every effort has been made to ensure the information contained on the Website is correct, however feriFIT makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an 'as is' basis.
feriFIT, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.


Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. 


Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
(a)    copy or use, in whole or in part, any Content;
(b)    reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
(c)    breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.


Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites. 

 
Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.


Disclaimer and Liability

The feriFIT Woman

In order to access or purchasing products from the Website, or if you become a feriFIT member,  you are required to provide feriFIT with accurate personal information including a valid email address.


Any personal information collected by feriFIT shall not be disclosed to any third party unrelated to feriFIT’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. feriFIT is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.


We collect your Personal Information for the primary purpose of providing our services to you and marketing. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.


When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Personal Information

The feriFIT Woman

By submitting your email address on the promotional pages on ferifit.com.au you agree to receive our feriFIT newsletter with updates on new arrivals, competitions, promotions and sales. You can unsubscribe at any time.


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.


Promotions

The feriFIT Woman

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.
You must not pay or attempt to pay for product/s using fraudulent credit card information.
All payments are processed through PayPal ad feriFIT does not store or save any credit card or payment details.


Credit Card Information & Payment

The feriFIT Woman

There is no requirement to set up an account to purchase items on the feriFIT website. You may check out using visa through PayPal or if you have a PayPal account. You can opt out or unsubscribe at any time should you no longer wish to be a member.

Membership and account set up

The feriFIT Woman

If permitted, you may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of 'spam.' feriFIT reserves the right to remove such content at any time, and without notice to you.
If you are part of the feriFIT family and post content, and unless we indicate otherwise, you grant feriFIT a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material feriFIT may create.

Reviews and Comments

The feriFIT Woman

For customers within Australia, all prices are listed in Australian Dollars and include GST.
All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

Pricing and GST

The feriFIT Woman

The feriFIT friends’ team is available to contact on email and your email will be returned within 24 hours.

Customer Communications

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The Website contains links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

Links

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The feriFIT friends’ team will always look for a solution to a dispute in a practical and fair manner. This contract will be governed by the laws of Western Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

Disputes

The feriFIT Woman

When you register your personal details to become a member or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. feriFIT makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Security

The feriFIT Woman

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of feriFIT, its suppliers and/or licensors, unless expressly indicated as otherwise.
The Website content is protected by Australian and international copyright and trade mark laws.
You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by feriFIT.
You must not frame or embed in another website any of the material appearing on this website without our prior written consent.
You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Copyright

The feriFIT Woman

feriFIT reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.
The Terms and Conditions for existing orders shall be upheld by feriFIT.

Changes to Terms and Conditions

The feriFIT Woman